QUESTIONS FOR THE EVENT RéVEILLON BAL MASQUE CHEZ MOUNE PARIS @ CHEZ MOUNE

Frequently Ask Questions

Frequently Asked Questions, Most of the answer to popular queries can be found here.

Yes, however, the cloakroom service is not included in the ticket price. A small charge will be required to use the cloakrooms, usually around 3euros per smaller item (coat, small evening bag, motorcycle helmet), and around 4euros for larger bags. This is the safest place to leave anything valuable, and we request that you do not leave anything lying around at the venue. The event organizers cannot be held responsible for any items lost or missing (except those entrusted to their care in the cloakroom in exchange for the aforementioned fee). It is advised to keep all items on your person or in the cloakroom, especially valuables such as money, mobile phones and cameras. Be also advised that items can be reclaimed from the cloakroom only once, after you reclaim an item, in order to return it to the cloakroom, you will be required to recheck the item and repay the fee, so make sure you have taken out everything you will need before leaving items at the cloakroom (for example money, cigarettes, lipstick).
Our events are aimed at different age ranges according to the event. The average age range of attendees is given on the page of each event. However as the law stipulates that alcohol must not be served to persons under the age of 18, ENTRY IS STRICTLY FORBIDDEN TO ALL PERSONS UNDER THE AGE OF 18, even if you are joined by an accompanying adult, friend, parent, or other responsible person.

IF YOU ARE NOT 18 ON OR BEFORE THE DAY OF THE EVENT, ENTRY WILL NOT BE GRANTED. Proof of age photo ID will be requested, and no refunds will be granted for non compliance with age regulations or for failure to provide proof of age.

We're not strict on dress code, but we do ask for a minimum for December 31st.

Examples of correct outfits: Pants, jeans + city shoes (sneakers ok if they are sober), dress, skirt, shirt, jacket etc... In short, an evening gown or suit isn't compulsory, but it's New Year's Eve, so make an effort.

No, once you exit the venue to leave the event you will not be permitted to return to the event.

1 Drink Ticket (you can choose from any of these options):
- Alcoholic drink with juice (Whisky, Vodka, Rum, Gin, Tequila, Get 27...)
- Non-alcoholic drink (Coke, Tonic, apple juice, orange juice, pineapple juice...)
- Beer (25cl)
- Alcohol + Energy Drink
- Cup (Freixenet or Prosecco)
We serve our drinks with real branded alcohol (Eristoff, William Lawson, Bombay, Bacardi or equivalent) and in real glasses (not disposable paper cups)...

No, drinks tickets are exchangeable as following the aforementioned rules and only during the open hours of the bar on the day of the event, the drinks tickets are not refundable.

Over the internet through our 100% secure online ticket office. To buy tickets simply click on the “buy online” button on the web page of your chosen event. We recommend buying tickets online as the quickest and easiest method. This is the only way to buy your tickets in advance.

After your purchase you will just have to print your tickets (black and white or color, it doesn't matter). There is a barcode (like on the plane tickets) that we scan with our devices when you arrive. If you do not have a printer you can also present your ticket on your cell phone. Each ticket is unique and becomes unusable once it has been scanned at the entrance of the event.

If you have completed the transaction you should have received your tickets by email.
You can have them sent back to you at any time here : Resend my ticket

If you don't receive anything, it means that no ticket has been purchased with the indicated email address.
If you made a mistake when entering your email address: Contact us.

No, they are not. It is possible to buy numerous tickets all in the same name and to then pass them on to others. But each ticket will still have a unique, different barcode and can only be used once, by one person, to gain initial entry to the event. However, groups are to maintain a mixture of men and women according to the terms and conditions of the event.

Yes, provided that the ticketholder (the person using the ticket to enter the event) meets certain terms and conditions :
- He or she must be of legal drinking age (18 years of age)
- He or she must be in respect of the formal dress code applicable for each event
- He or she must respect the codes of behavior expected from event attendees (rudeness, aggression, or violence towards event staff or other attendees will result in being denied entry or being forcibly removed from the event)
- He or she must not have already consumed or be in possession of drugs
- He or she must not be visibly under the influence of alcohol upon entry to the event. Anyone visibly inebriated will be refused entry, and can be removed forcibly from the event if they are visibly inebriated to excess.

An advance ticket gives priority entrance over those arriving without tickets and wishing to purchase tickets upon arrival.  However, those arriving with advance tickets will be granted access to the event by order of arrival at the entrance.  So, yes, if a lot of people with advance tickets arrive before you do, a short wait is possible whilst they pass through security and ticket scanning.  We therefore advise advance ticketholders to arrive 30 minutes before doors open, or after half past midnight to avoid waiting too long in line.

It is possible to arrive by 03:00 a.m. at the latest.
However, we advise you to arrive before 11pm or after 01:30am (rush period at the entrance and checkroom). There may be a 30-minute wait if you arrive between 11pm and 01:30am.

We do not recommend that you attempt to buy tickets at the door. Our New Years Eve events are usually fully booked, and it is rare that any tickets remain for sale at the door. What’s more, buying an advance ticket is considerably cheaper than an on the door ticket, so we invite you to take advantage of the good deals…. If you decide nonetheless to try to attend without an advance ticket, an information hotline is open on the 31st of December to provide information about remaining ticket availabilities.
We apologize but no refunds will be given. Advance tickets are sold at a reduced promotional price, and are therefore neither exchangeable nor refundable. However, as tickets are not nominative, you can pass your ticket on to someone else if you are unable to attend.
The tables and seating are reserved in priority to those attendees having purchased one or more bottles of alcohol from the event, on a first come first served basis. The tables not attributed to bottle customers function on a free seating basis. Bottles of alcohol at the event may be purchased in advance on our website (at a promotional price), or at the event itself.
Yes, there is a smoking area provided at the event venue.
The events are in Paris and parking in Paris can be difficult at the best of times. We would advise that instead you use public transport to travel to and from the event, moreover, public transport is free and certain lines run all night on New Years Eve.