QUESTIONS FOR THE EVENT AMERICAN NEW YEAR'S EVE 2020 @ LES PLANCHES

Frequently Ask Questions

Frequently Asked Questions, Most of the answer to popular queries can be found here.

Our events are aimed at different age ranges according to the event. The average age range of attendees is given on the page of each event. However as the law stipulates that alcohol must not be served to persons under the age of 18, ENTRY IS STRICTLY FORBIDDEN TO ALL PERSONS UNDER THE AGE OF 18, even if you are joined by an accompanying adult, friend, parent, or other responsible person.

IF YOU ARE NOT 18 ON OR BEFORE THE DAY OF THE EVENT, ENTRY WILL NOT BE GRANTED. Proof of age photo ID will be requested, and no refunds will be granted for non compliance with age regulations or for failure to provide proof of age.
Though not overly strict, we do require a certain minimum for the New Years Eve celebrations. Though suits for men and evening gowns for women are welcome, but not obligatory, attendees must be clean and smartly attired. “Streetwear” is not acceptable (for example, t-shirts, trainers, baggy or loose clothes, baseball caps, are all unacceptable dress).

Some examples of acceptable dress are jeans or trousers with a smart shirt and smart shoes, even better with a jacket, and dresses or smart skirts and tops.
No, once you exit the venue to leave the event you will not be permitted to return to the event.

1 Drink Ticket (you can choose from any of these options):
- Alcoholic drink with juice (Whisky, Vodka, Rum, Gin, Tequila, Get 27...)
- Non-alcoholic drink (Coke, Tonic, apple juice, orange juice, pineapple juice...)
- Beer (25cl)
- Alcohol + Energy Drink
- Cup (Freixenet or Prosecco)
We serve our drinks with real branded alcohol (Eristoff, William Lawson, Bombay, Bacardi or equivalent) and in real glasses (not disposable paper cups)...

- Over the internet through our 100% secure online ticket office. To buy tickets simply click on the “buy online” button on the web page of your chosen event. We recommend buying tickets online as the quickest and easiest method. We work with one of France’s leading online ticket office companies, Â« Weezevent », and there is a minor commission charge for the processing of each ticket purchase (usually around 1.99 euro per ticket).

- At the “Reveillon Paris” ticket office situated : Les Etoiles - 61 rue du Chateau d'Eau, Paris, 75010 (metro station 4 : Chateau d'Eau // metro station 4 or 8 or 9 : Strasbourg Saint Denis). The ticket office is open from the 30th of December onwards, from 12.30pm until 8pm. The physical ticket office does not charge any commission on ticket sales.
No, they are not. It is possible to buy numerous tickets all in the same name and to then pass them on to others. But each ticket will still have a unique, different barcode and can only be used once, by one person, to gain initial entry to the event. However, groups are to maintain a mixture of men and women according to the terms and conditions of the event.

Yes, provided that the ticketholder (the person using the ticket to enter the event) meets certain terms and conditions :

- Have a valid health pass and the corresponding identity card
 - He or she must be of legal drinking age (18 years of age)
- He or she must be in respect of the formal dress code applicable for each event
- He or she must respect the codes of behavior expected from event attendees (rudeness, aggression, or violence towards event staff or other attendees will result in being denied entry or being forcibly removed from the event)
- He or she must not have already consumed or be in possession of drugs
- He or she must not be visibly under the influence of alcohol upon entry to the event. Anyone visibly inebriated will be refused entry, and can be removed forcibly from the event if they are visibly inebriated to excess.

An advance ticket gives priority entrance over those arriving without tickets and wishing to purchase tickets upon arrival.  However, those arriving with advance tickets will be granted access to the event by order of arrival at the entrance.  So, yes, if a lot of people with advance tickets arrive before you do, a short wait is possible whilst they pass through security and ticket scanning.  We therefore advise advance ticketholders to arrive 30 minutes before doors open, or after half past midnight to avoid waiting too long in line.
Yes, within the event open hours. However, it is advised to arrive before 11pm or after half past midnight to avoid the busiest times at the entrance and cloakrooms.
We do not recommend that you attempt to buy tickets at the door. Our New Years Eve events are usually fully booked, and it is rare that any tickets remain for sale at the door. What’s more, buying an advance ticket is considerably cheaper than an on the door ticket, so we invite you to take advantage of the good deals…. If you decide nonetheless to try to attend without an advance ticket, an information hotline is open on the 31st of December to provide information about remaining ticket availabilities.
We apologize but no refunds will be given. Advance tickets are sold at a reduced promotional price, and are therefore neither exchangeable nor refundable. However, as tickets are not nominative, you can pass your ticket on to someone else if you are unable to attend.
Yes, there is a smoking area provided at the event venue.
The events are in Paris and parking in Paris can be difficult at the best of times. We would advise that instead you use public transport to travel to and from the event, moreover, public transport is free and certain lines run all night on New Years Eve.